We charge a flat rate per region (1-100 items) for all domestic orders.We use JRS express as our primary courier, which provides you with a tracking code for your package that can be tracked online. All orders received before 9am are sent2and are delivered within 2-3 business* days (WA 2-4 days) from the date your order has been shipped.
We are still processing our International Shipping process. Please note that this does not include customs processing delays.
* business days do not include weekends and public holidays
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International orders may incur an additional customs duties/tax fee payable by the receiver depending on your destination. The receiver is responsible for these additional charges and we cannot accept a return or refund of any goods if these charges are not paid. If duties or tax fees are declined and the parcel is returned you will need to pay for the return of the order.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. MysonLight is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you experience any difficulties while entering your Shipping address during the checkout process or whilst you are creating an account, please email firstname.lastname@example.org
We are unable to refund shipping costs and combine two or more orders. The weights that are calculated for each order must be processed through our postal system. If these weights are incorrect due to items being added there can be issues processing your order through the postal service. If you would like to combine orders we are more than happy to cancel/refund your current orders and you can then place your order again. Just keep in mind with limited items you will run the risk of others purchasing your products that get put back online.
Please note we are not responsible for lost or stolen packages or packages delayed in transit. Once the parcel has left our HQ the item/s are no longer in our control and any lost, stolen or delayed packages will not be refunded.
If a customer error in the shipping address is made during the checkout process or your parcel is unclaimed/unsuccessful in delivery, Mysonlight reserves the right to charge a reshipment fee.