A. Payment options are money transfer via OTC or online transfer and paypal
B. Shipping process for all on hand items:
Please give us 2-3 days to process and ship out your items. Once ship out, pls allow 2-3 days allowance for the third party courier to deliver your parcel/s.
Shipping for all custom made orders (Gowns/special occasion dress/es)
Minimum turn around time is 3 weeks from date of purchase. Once all orders are all prepare for transfer/ship out, we will notify you for update and confirmation of the tracking number.
C. Courier/s: JRS/LBC
D. Refund & Exchange Policy
Currently, WE DO NOT HAVE REFUND SYSTEM.
* We replace items if items are defective or damaged upon delivery, we will exchange item covering extra shipping fee on us but still, item cannot be refunded.
* If customer wants to change size of same item you purchased, we allow for size upgrade provided that the size is still available or the materials for the custom made orders is still available to produce another one, which minimum lead ti,e will take place as well. Shipping fee should be covered by customer. Customer should be in charge of extra shipping fee (PHP180).
* To be eligible for an exchange, your item must be unused and in the same condition that customer received it. It must also be in the original packaging.
* Several types of goods are exempt from being exchanged.
Any kind of WHITE color clothes, sale/discounted items and accessories.
* Depending on where you live, the time it may take for your exchanged product to reach you, may vary.